Thank you for shopping at A Lash! We value your satisfaction and strive to provide you with high-quality professional eyelash extension tools. If you are not entirely satisfied with your purchase, we're here to help.
Eligibility for Refunds: To be eligible for a refund, please note the following conditions:
- The item must be returned within 14 days from the date of purchase.
- The item must be unused, in its original packaging, and in the same condition as received.
- Proof of purchase, such as the order number or receipt, is required.
- We do not provide refunds for used or damaged items due to misuse or improper handling.
Refund Process: If you meet the eligibility criteria and wish to request a refund, please follow these steps:
- Contact our customer support team at support@alash.eu within 14 days of receiving your order to initiate the refund process.
- Provide your order number and the reason for the refund request.
- Our customer support team will guide you through the return process, including providing you with a return shipping address.
- Ship the item back to us in its original packaging, ensuring it is securely packed to prevent damage during transit.
- Once we receive the returned item and confirm its condition, we will process your refund.
Refund Processing:
- Refunds will be issued to the original payment method used during the purchase.
- Please allow 14 business days for the refund to be processed after we receive the returned item.
- Shipping and handling fees are non-refundable.
Exchanges: We currently do not offer exchanges for products. If you wish to exchange an item, please follow the refund process and place a new order for the desired item separately.
Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will arrange for a replacement or refund, including any applicable shipping fees.
Contact Us: If you have any questions about our refund policy or need assistance with the refund process, please contact our customer support team at support@alash.eu.
Thank you for shopping with us!
A Lash
www.alash.eu
support@alash.eu