Thank you for shopping at A Lash! We value your satisfaction and strive to provide you with high-quality professional eyelash extension tools. If you are not entirely satisfied with your purchase, we're here to help.
Eligibility for Refunds: To be eligible for a refund, please note the following conditions:
The item must be returned within 14 days from the date of purchase.
The item must be unused, in its original packaging, and in the same condition as received.
Proof of purchase, such as the order number or receipt, is required.
We do not provide refunds for used or damaged items due to misuse or improper handling.
Refund Process: If you meet the eligibility criteria and wish to request a refund, please follow these steps:
Contact our customer support team at support@alash.eu within 14 days of receiving your order to initiate the refund process.
Provide your order number and the reason for the refund request.
Our customer support team will guide you through the return process, including providing you with a return shipping address.
Ship the item back to us in its original packaging, ensuring it is securely packed to prevent damage during transit.
Once we receive the returned item and confirm its condition, we will process your refund.
Refund Processing:
Refunds will be issued to the original payment method used during the purchase.
Please allow 14 business days for the refund to be processed after we receive the returned item.
Shipping and handling fees are non-refundable.
Exchanges: We currently do not offer exchanges for products. If you wish to exchange an item, please follow the refund process and place a new order for the desired item separately.
Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will arrange for a replacement or refund, including any applicable shipping fees.
Contact Us: If you have any questions about our refund policy or need assistance with the refund process, please contact our customer support team at support@alash.eu.
Thank you for shopping with us!
A Lash
www.alash.eu
support@alash.eu